How can we help?
Email quadiermackey@gmail.com. For purchases, include your order number, product name, purchase date, and the email used at checkout. Never send card numbers, passwords, or license invitation links.
Current availability: Opus is a Windows Early Access product. This website currently showcases the software; public checkout is not open. SwayBall and Harb City 2275 are in development. Music is available through the linked streaming platforms.
Product support
I need help with Opus.
Send your Opus version, Windows version, what you expected, what happened, and steps that reproduce the issue. If possible, check whether it also happens in a blank constellation. A non-sensitive screenshot can help. Do not send confidential project files unless requested and you choose to share them.
What does standard support cover?
Installation, purchase access and license delivery, documented save/open workflows and imports, backups and recovery, Wiki, Appearance, Story Play, and collaboration preview setup. We make a reasonable effort to diagnose reproducible product defects.
Custom project design, data entry, recovery after storage failure, guaranteed conversion of undocumented formats, and network administration are outside standard support.
I can't find a purchased download.
Check the receipt and spam folder for the email used at purchase. If a payment provider supplied your download, use the access link in that receipt. Email us your order number if access still fails. We do not take payments through this website at present.
I want to request a refund.
For a direct Opus purchase, contact us within 14 calendar days and include the order number, purchase date, and reason. For marketplace or app-store orders, use that seller's process where required. See the full refund and delivery policy.
Can I buy SwayBall or Harb City now?
No. These are development projects, and no preorder is offered here. We will announce release details and formats when they are ready.
How do music purchases work?
The music links take you to independent streaming services. Playback, purchases, subscriptions, and refunds on those platforms follow their terms. Intepra does not charge you when you click a music link.
Response target
We aim to reply initially within five business days, excluding holidays. Purchase-access failures, security reports, and credible data-loss defects receive priority. Keep your receipt and backups of important projects.
Business, press, or licensing?
Visit Contact and choose the relevant subject for your email.